FAQ
Product & Fit
The belt adjusts from 27 to 47 inches (70–120 cm) and sits comfortably over or under a jacket.
Yes — the bungee absorbs shocks up to typical large-breed pulls. For dogs over 45 kg / 100 lb we recommend keeping the handheld loop engaged during high-distraction moments.
Order the Complete Walk Kit and the PDF download link arrives with your order confirmation email.
Orders & Shipping
Orders are packed and shipped within 1–3 business days, and delivery takes 5–7 business days from dispatch. Every order ships with tracking.
Yes — free shipping on every order, with no minimum, in every country we ship to.
Guarantee & Returns
You have 30 days from delivery — our Happy Walks guarantee. Email info@brighttails.store and we'll sort a return or refund. No forms, no fuss.
For defective items, we do. For change-of-mind returns, items should be in usable, resellable condition.
Still wondering about something?
Write to us — we answer every message within one business day.